**Refund and Return Policy**
**At Cart Crafters Ltd, we strive to ensure our customers are completely satisfied with their purchase. If you are not happy with your order, we offer a straightforward return and refund process. Please read our policy below to understand the steps for returning items and receiving a refund.**
**1. Return Period**
We offer a 15-day return policy. You may return items within 15 days from the date of receipt for a full refund or exchange, subject to the conditions outlined below.
**2. Conditions for Returns**
To be eligible for a return, the following conditions must be met:
– Items must be returned within 15 days of receipt.
– Products must be in their original, unused, and unwashed condition with all original tags, labels, and packaging intact.
– Items must not be worn, damaged, or altered in any way.
– For hygiene reasons, certain items such as underwear, socks, and swimwear are non-returnable unless faulty.
**3. How to Return an Item**
To initiate a return, please follow these steps:
1. Contact us at **info@cartcrafters.store* to request a return authorization and receive further instructions.
2. Carefully package the item(s) you wish to return and include a copy of your order confirmation or receipt.
3. Return the item(s) to the following address:
– **Cart Crafters Ltd**
– **82 Shenstone Road, Edgbaston, B16 0NT, United Kingdom**
**4. Return Shipping Costs**
– You are responsible for the cost of return shipping unless the item is faulty or incorrect.
– We recommend using a tracked service for your return to ensure the items arrive safely.
**5. Refund Process**
– Once we receive and inspect the returned items, we will notify you of the approval or rejection of your refund.
– If approved, the refund will be processed and credited to your original payment method within 5-10 business days.
– Please note that shipping charges are non-refundable, unless the return is due to a mistake on our part (e.g., wrong item or faulty goods).
**6. Exchanges**
If you would like to exchange an item for a different size, color, or product, please follow the return process and place a new order. We cannot process exchanges directly; however, we will gladly issue a refund for your returned items.
**7. Faulty or Damaged Items**
If your item is damaged, defective, or not as described, please contact us immediately. We will arrange for a full refund or replacement, including return shipping costs.
**8. Contact Us**
If you have any questions or need assistance regarding our refund and return policy, please don’t hesitate to get in touch with us:
– **Email:** info@cartcrafters.store
**Cart Crafters Ltd**
82 Shenstone Road, Edgbaston, B16 0NT, United Kingdom
Thank you for shopping with us! We appreciate your business and will do everything we can to ensure your satisfaction.